Refund policy
At GROVE, we want you to love your purchase. This policy explains when and how you can return an item or request a refund. By placing an order with us, you agree to the terms below.
Return Window You may raise a return or replacement request within 30 days of delivery. Requests made after this window may not be accepted.
What Can Be Returned We accept returns and offer a replacement or refund if:
- The product arrived damaged or defective.
- You received the wrong item or an incomplete order.
To help us process quickly, please share clear photos of the product and packaging. We strongly recommend recording an unboxing video — it makes damage claims much easier to approve.
What Cannot Be Returned Because our products are used in kitchens and for hygiene, we cannot accept returns where:
- The item has been used or washed.
- The item is returned without its original packaging and accessories.
- It is a change-of-mind request after the product has been used.
How to Start a Return Email ppradeep9694@gmail.com with your order number and photos/video of the issue. We'll review and respond within 2–3 business days with next steps.
Refunds Once your return is approved (and, where applicable, the item is received and inspected):
- Prepaid orders: refunded to your original payment method.
- Cash on Delivery (COD) orders: refunded to your bank account or UPI (we'll collect your details securely).
Refunds are typically completed within 5–7 business days of approval. Time to reflect depends on your bank or payment provider.
Order Cancellation You may cancel any time before dispatch for a full refund. Once shipped, an order can't be cancelled, but you may use the return process above after delivery (subject to eligibility).
Contact Us Questions about returns or refunds? Reach us at ppradeep9694@gmail.com. We're here to help.